A traveler has claimed that Frontier Airways misplaced his baggage on his flight earlier than the grandfather of an airline worker introduced it to him.
In a video not too long ago posted to TikTok, Cole, @madeleineandcole, recounted the “craziest expertise” he had with Frontier Airways throughout a flight from Denver, Colorado, to Hartford, Connecticut. He defined that when he arrived on the airport, he had a private bag for the flight and paid to verify the bag.
When he searched his bag and went to safety on the airport, he stated, every little thing was “okay”. Nevertheless, as quickly as he reached the gate, the airline employees started wanting on the passengers’ private baggage.
“They line up all of us they usually’re like, ‘We’re checking everybody’s bag measurement,’” he defined. “And it wasn’t only a regular verify… Anyone tried to take the telephone out of the bag they usually stated, ‘Nothing in your pockets. ‘ What?”
Cole claimed that when somebody tried on a jacket, the airline operator stated no and claimed that every particular person might solely put on “one jacket”. He defined that individuals continued to place baggage within the baggage allowance, which is used to find out whether or not or not private gadgets might be positioned on the aircraft. When individuals have been carrying baggage with “hanging straps,” employees allegedly informed them the gadgets couldn’t be positioned on the aircraft.
Based on the official Frontier websiteEach passenger is allowed one private merchandise on board, which have to be “14” H X 18″ W X 8″ D together with handles, wheels and straps”. If the gadgets usually are not of this measurement, they are going to be charged further throughout boarding. Passengers even have checked baggage or get a carry-on bag when boarding for a further price.
Cole claimed in his video that employees proceeded to verify passengers’ baggage earlier than sending them to the counter to verify their stuff.
And he claimed: “They despatched everybody to the desk.” “Folks have been, like, photographed. Some individuals have been crying as a result of they have been so clingy, and other people’s baggage truly match.”
The TikTok person stated that when he noticed this, he put his “jacket” on and dumped a number of issues earlier than placing his suitcase right into a suitcase measurement. He alleged that when an airline employee informed him his bag “didn’t match”, he requested to place it again within the bag. In response, she allegedly stated “no”.
From there, he claimed to have “sneaked” out of sophistication to unload extra gadgets from his bag. When he received again in line, he stated he received the bag to suit as a result of the airline operator was “dealing with another person.” So, he was in a position to seize the bag and take it on the aircraft with him.
He went on to say that he requested a workers member to bandage a wound when he received on the aircraft, however he claims the flight attendant informed him no. He later obtains a bandage from one other employee.
As soon as he arrived, Cole claimed he waited “20 or half-hour” within the baggage carousel for the checked baggage. After noticing the knowledge desk was closed, he stated he was lastly in a position to discuss to somebody from the TSA, who informed him, “Oh, yeah, Frontier doesn’t have a division proper now.”
Cole stated the TSA agent informed him “often the valet will drop off” and present passengers the place their baggage are. Somewhat than wait, Cole determined to go residence and head again to the airport the subsequent morning to pack his suitcase.
Upon his return the subsequent day, Cole stated his baggage weren’t within the airport baggage room so he needed to “make a declare” for the lacking bag. He was additionally apparently informed by an airline worker that they may not observe his bag.
Cole stated he made one other criticism to Robotic Frontier earlier than it was then transferred to a “human”.
So I used to be like, ‘Hey, I’m sorry I’m quick with you. I’m not mad at you. I simply can’t consider how helpless I really feel proper now. As a result of actually not a single outlet has given me any materials of knowledge as to the place my bag is,” he defined of the ordeal.
In a follow-up video, Cole shared a state of affairs replace and revealed that he received his bag again over 48 hours after he landed.
He stated that after workers referred to as him to inform him his bag can be delivered, he obtained one other name from Frontier about the one who had dropped it off.
He’s like: ‘Hey, I simply wished to present you an replace in your bag. Certainly one of our Frontier Drivers is within the hospital, so I received it up to now, however Grandpa will truly drive it to you,” Cole remembers. I didn’t assume I’d get my bag.”
Cole then remembers that Grandpa had been driving to the improper city in Connecticut, which was “three hours north” of the place the hitchhiker lived. Nevertheless, the employee’s grandfather headed residence and unloaded his baggage.
He added, “He drove a bunch of time beyond regulation, and that man’s grandfather appears fairly loopy.” “I can’t consider that this Border Officer was able the place he would have led his grandfather into it.”
As of April 7, Cole’s two movies have over 539,200 views. A number of TikTok customers within the feedback criticized Frontier.
“Actually, I really feel like low-cost airways find yourself costing extra money and problem,” one wrote.
“Frontier: You’ll be able to’t carry your bag with you on the aircraft, however you can also’t carry it after you land. One other added.
A 3rd wrote: “These airways are performing as if their passengers are bothering them.”
Different individuals shared their reactions to the airline worker’s grandfather dropping off his baggage and requested extra questions in regards to the expertise.
“Grandpa’s supply,” somebody wrote, together with three laughing face emojis.
“I’ve numerous questions however what about different individuals’s baggage??” One other added. “Did Grandpa drive up and take these down too??”
The Unbiased Contact Cole and Frontier Airways for remark.
This isn’t the primary time vacationers have shared their troublesome experiences with Frontier. Final month, the price range airline got here below fireplace after a passenger claimed he was charged $100 for checking a bag that appeared to suit the dimensions necessities.
Dyana Villa shared a video of her expertise touring with Frontier on TikTok, the place she and her pals might be seen packing their suitcase right into a baggage measurement. She later shared an replace and claimed to have been contacted by a Frontier Airways flight attendant, who stated staff have been eligible for a $10 bonus for every passenger bag they checked and charged for.
A Frontier spokesperson stated The Unbiased The price is “simply an incentive for airport customer support brokers to assist guarantee compliance with our insurance policies and that each one prospects are handled equally.”
The spokesperson dismissed Villa’s baggage criticism claiming that the traveler had introduced a second hand baggage.
They stated, “Every buyer is allowed one free private merchandise, which should match within the field of the smaller measurement.” “This buyer had multiple bag and was unable to mix them right into a single bag that would slot in the non-public merchandise field.